UK leading Insurance Group
Premium service at volume, velocity, and the brutal unit economics of insurance CX.
32% NPS ↑ 30% cost ↓ Customer to Agent Ratio 2,500 → 4,600
Top 3 UK Energy Provider
Complex billing, regulatory pressure, customers expecting instant resolution across every channel.
Customer to Agent Ratio 1,700 → 2,500
£1.5bn Direct-to-Consumer Electrical Retailer
25,000 inbound calls per week. Delivery, installation, damage, returns — each one time-critical and emotionally loaded.
40% reduction in call volume
Major UK Financial Services Recoveries Business
Third of customers want to resolve their debt but feel too embarrassed to make contact.
£300k recovered per £25k spent
NHS Service Provider
Proactive AI driving the highest-stakes CX environment in the country — where every contact matters and every outcome has human consequences.