CX Clarity - An Executive Think Tank
CX Clarity - An Executive Think Tank
CX Clarity - An Executive Think Tank
A closed-door conversation for senior CX leadership on AI in CX
A closed-door conversation for senior CX leadership on AI in CX
Tuesday 9th June 2026 · 2:00pm – 6:00pm (drinks and networking until 7:30pm)
Dojo, 101 Victoria St, Redcliffe, Bristol, BS1 6PU
Tuesday 9th June 2026 · 2:00pm – 6:00pm (drinks and networking until 7:30pm)
Dojo, 101 Victoria St, Redcliffe, Bristol, BS1 6PU
Hosted by Alvin Lobo of Dojo, at their award winning contact centre in Bristol.
Hosted by Alvin Lobo of Dojo, at their award winning contact centre in Bristol.
email us at hello@esito.ai, message David, Barry or AJ on linkedin
You're not being pitched to
You're not being pitched to
This is not a conference. No panels, no sponsored lanyards, no keynote about the AI revolution you've already heard three times.
It is a small, private roundtable for twelve senior CX leaders who are willing to have the conversations that don't happen on stage.
This is not a conference. No panels, no sponsored lanyards, no keynote about the AI revolution you've already heard three times.
It is a small, private roundtable for twelve senior CX leaders who are willing to have the conversations that don't happen on stage.
The Format
The Format
Vote
Vote
Everyone votes before the debate begins - Agree, Disagree, or On the Fence.
Everyone votes before the debate begins - Agree, Disagree, or On the Fence.
Debate
Debate
Three provocative statements about AI and the future of CX, debated openly.
Three provocative statements about AI and the future of CX, debated openly.
Vote Again
Vote Again
The interesting part. Is watching the room change its mind. And why.
The interesting part. Is watching the room change its mind. And why.
On The Table
On The Table
1
"Within 3 years, AI will eliminate more than 50% of Tier-1 contact centre roles."
"Within 3 years, AI will eliminate more than 50% of Tier-1 contact centre roles."
"Within 3 years, AI will eliminate more than 50% of Tier-1 contact centre roles."
2
"The average consumer will actively prefer an AI agent over a human for complex problem-solving within 5 years."
"The average consumer will actively prefer an AI agent over a human for complex problem-solving within 5 years."
"The average consumer will actively prefer an AI agent over a human for complex problem-solving within 5 years."
3
"Agents generally prefer the simple transactional calls - what happens when all that’s left is complex emotional calls?"
"Agents generally prefer the simple transactional calls - what happens when all that’s left is complex emotional calls?"
"Agents generally prefer the simple transactional calls - what happens when all that’s left is complex emotional calls?"